Privacy policy and Cookies

This document explains our privacy policy regarding personal information and the cookies policy.

Who we are

Our website address is

Footprint Add-ons is a department of:

Footprint Communications
Reu des Ardennes 46/3
6941 Bomal s/o, Durbuy
Luxembourg, Belgium
Vat n° BE0842326719

How we use personal information

When you buy a product on this site, we are legally obliged to ask for the name, company name(optional), address, e-mail, VAT number (if in EU) and country.
Furthermore, we record which subscription you bought, the date and time and when it expires. This information is saved in the database on the webserver and we do our utmost best to protect it against unauthorized access. This information is also kept in our paper accounts, excluding the subscription expire time. We are legally obliged to keep that information during 10 years after which it is destroyed.
We do not share your information with third parties, but we will hand over information to a governmental body if there is a legal requirement.

We send from time to time an e-mail message to the e-mail address you provided when there is an important update related to your subscription. As this is part of the subscription, it is not possible to opt-out unless you wish to terminate the subscription (see also "What if I want you to erase all my information?" further below). The reason is that the video -and audio industry constantly changes, therefore we think it is important to update you if this may affect your project/business.
We promise not to send other product offers or messages that are unrelated to your subscription. We do send one friendly reminder a few days before you subscription expires as a reminder that you can renew it with a signficant discount. After that, you won't receive any communication from us.
We keep your information in our database maximum 365 days after the expiring date of your subscription.

What if I want to review my information or make changes?

Log into your account by clicking the link My account at the top right of the page. Select My Profile/Subscriptions and log in. There you can review what we have on file on you and make changes if needed. This won't influence the paper trail, though. Legally, the information you gave at the time you bought the subscription cannot be changed. 
If you have problems logging in, use the Lost Password routine. If you forgot your username, please contact us. We respond usually within 24 hours, except during weekends or official holidays in Belgium.

What if I want you to erase all my information?

In accordance with GDPR rules, you have the right to be forgotten. Just contact us. We generally act upon your request within 48 hours (except on weekend and official holidays). We will ask you to confirm this specifically as a double opt-out to make sure nobody else tries to impersonate you. However, if you have an active subscription, this will "de facto" be terminated upon deletion of your details and you won't be able to renew the subscription at a discount rate. 
That said, you may keep using the software that came with the subscription.
If you decide to earase everthing except your username, e-mail address, password and the subscription period and erase all the rest, then you can continue to use the subscription until it expires.

Can I ask to erase a comment I made on the site?

Yes of course. Just contact us, and tell us which comment needs to be removed. We generally act upon your request within 48 hours (except on weekend and official holidays. We may ask you additional questions to make sure you are the author of that comment. If this cannot be determined in a satisfactory way, we may refuse the request. You will be notified in such a case and you have the right 

What if I don't agree with this privacy policy?

If you do not accept this privacy policy, please do not buy a product on this site.

Cookies policy

No Cookie is set before you make a decision. At the sidebar on the right we display an option to accept or deny cookies. As long as you take no decision, no cookies are set, but you won't be able to log in or buy a subscription to our software. When you decide to accept cookies, the option changes and cookies are set from then on. It is possible to reverse this at any time and prevent the setting of new cookies. Existing cookies are not removed until they expire or you remove them yourself.

What is a cookie?

A cookie is a small amount of data, often including a unique identifier, sent to the browser of your computer or mobile phone (referred to here as a "device") from a website's computer. It is stored on your device's hard drive. Each website can send its own cookie to your browser if your browser's preferences allow it. To protect your privacy, your browser only permits a website to access the cookies it has already sent to you, and not the cookies sent to you by other websites.

On the Footprint Add-ons website, our cookies record information about your online preferences so we can tailor the site to your interests. You can set your device’s preferences to accept all cookies, notify you when a cookie is issued, or not receive cookies at all. Selecting the last option means you will not receive certain personalised features, which may result in you being unable to take full advantage of all the website's features such as the membership area. Each browser is different, so please check the "Help" menu of your browser to learn how to change your cookie preferences if a browser is not listed here:
Firefox - Chrome - Internet explorer

During the course of any visit to our website, every page you see, along with a cookie, is downloaded to your device. Many websites do this because cookies enable website publishers to do useful things like find out whether your device (and probably you) has visited the website before. On a repeat visit this is done by the website’s computer checking to see, and finding, the cookie left there on the last visit.

How do we use cookies?

Information supplied by cookies can help us analyse the profile of our visitors, which helps us provide you with a better user experience. For example, if you logged into the membership area before, the site may remember you the next time. Or when you buy software, cookies are used to track the buying process which is necessary to create your user account.

Third party cookies on our pages

Please note that during your visits to our website you may notice some cookies which are unrelated to us. When you visit a page with content embedded from, for example, YouTube, PayPal and JW Player, you may be presented with cookies from these websites. We do not control the dissemination of these cookies. You should check the third party websites for more information about these. All PayPal transactions, are subject to the PayPal Privacy Policy.

Cookies used on our site

We only use cookies to help us continuously improve our website and maintain a nice browsing experience for our visitors. Here is a list of cookies used on this website:

  • Matomo Analytics - we use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn’t working as it should for particular technologies), how long they spend on the site, what page they look at etc. Comparable with Google Analytics but only saved on our server and we don't share collective information with any third parties.
    Recorded IP addresses are anonimized like this: 168.14.xx.xx which means that you are in no way identifiable via these traffic logs.
    Traffic logs are deleted each 180 days automatically.
  • ShareThis - social media share buttons that enable you to share our content
  • Session cookie - this is a standard cookie just to remember user preferences (like remembering your login details for the membership area so that it saves you from the need to log in within a limited time frame.)
plg_system_eprivacy Persistent cookie with a life cycle of 1 month to preserve cookie settings. To show/hide the Cookies and privacy policy notice.
 jwplayercaptionsstate Controls whether subtitles are shown automatically or not on videos and audios.
 jwplayeridstate Checks whether statistics tracking is enabled on videos and audios via the JW Player platform.
On this site it is set to false but this may change later on<
 joomla_user_state Session cookie to check whether the user is logged in or not. Disabling this cookie will make the membership area disfunctional. Deleted upon closing browser or tab.
 jpanesliders_statistics_pan Session cookie installed by CMS.
fc7874f001d60dd94df219bfca7bcf7c Or similar. Session cookie installed by CMS. Deleted upon closing browser or tab.
81cffab4e4e872950324ddc06b47409f Session cookie installed by CMS. Deleted upon closing browser or tab.
_pk_ref.*.****  Created the first time for each unique visitor.
_pk_id.*.**** Persistent cookie with a life cycle of 13 months. Used for Matoma to measure website traffic. To remember a returning user.
_pk_ses.*.**** Session cookies which is deleted when the browser is closed. Used for Matoma to measure website traffic. Groups page visits during a session.

Please be aware that restricting cookies may impact on the functionality of this website, especially for visitors who wish to buy software, consult the support documentation or download software. This cannot be done without cookies.

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