General sales conditions

Last Updated on Tuesday, 13 December 2011 16:54

Who has to pay 21% VAT?

1. Every company, organization or individual located in Belgium.
2. Everyone located in the EU without a valid VAT number.
3. Everyone in the EU using the product for personal use instead of business.

Business owners from Belgium can deduct the VAT they pay on this site by the usual procedures. If you are required to pay VAT, please follow the link to the VAT included version which can be found on the default (international) sales pages.

Who does not need to pay VAT?

1. EU-members outside Belgium with a valid VAT number do not need to pay the VAT, but they are required to fill in the number on the default (international) sales page.
2. Anyone outside the EU member states is not required to pay VAT either.

We check VAT numbers before we send the Support Key.
EU-member, please make sure the VAT number is correct if you provide one. When the number is declared invalid by the European validation system, we will contact you and ask you to pay the VAT before we send the Support Key.  Depending on the situation, we will require a surcharge of 12.00 euro administration costs when we have the feeling you tried to evade taxes. Typos are understandable, giving a false number or no number at all is not.

Invoices

Normally, the Paypal receipt is you invoice but you can ask for an official invoice if you are an EU business and want to deduct the costs from your taxes.
In that case, please provide us with the correct address.  Changes after we sent the invoice will incur a surcharge of 12.00 euro administration cost.
Invoices are sent by email.  If you want a paper version, we charge 1.90 euro postage(includes PayPal minimum commission)

License agreements

As soon as you click on a Buy Now button, you agree with the related license agreement(s).  Therefore read them carefully before you buy so that you are well informed.

Licenses are non-transferrable and they become invailid when you become insolvent.

30 day - Money back guarantee

We are so confident about our product that we give you a full refund if you are not happy with it. That said, please check out the example demos so that you can make an informed decision before you buy.

If you have a problem or find a hidden shortcoming, contact us in the support section. We are happy to hear your feedback and we will adapt the extension if it contains an error.
If you are still unhappy with a product, you can apply for a refund within 30 days. We require you to remove all the related files from your computer and any server you copied it to. We cannot pay back third party products like JW Player licenses, though.  Yet, we will assist you to apply for a refund from them. If they refuse for any reason, we cannot be hold responsible for their decision and only pay you back the part that relates directly to our own product.

Disclaimer

All software is sold "as is". Although we check our software on viruses and spy ware before we upload it to the protected web space, we cannot 100% guarantee at any time that the software isn't tampered with. So, it is a good idea to check downloads with antivirus software before use.
You use the software at your own risk and we do not accept responsibility for any eventual loss of data or damage to your hardware or software. Always make a backup before you install our product(s).

We advice you not to download our products from file sharing websites like rapidshare, torrents or warez forums. Modified versions of our products might contain spy ware, steal sensitive information such as passwords, credit card information and more. Besides, we offer no support without a Support Key (which is your login and password).

Disagreement regarding license agreement or copyright infringement

Our company falls under the jurisdiction of Belgium (Europe).  Therefore, only the Court of the Province of Antwerp can be called upon to decide a binding agreement between all parties involved.  Decisions by that Court are binding for international customers too.

Subscription plans

Your license comes with a full year support. Once that year has expired, you can still use the software but you won't have access to updates or support any longer. You can renew your plan at a reduced price. So far we have been very lenient with this but we are going to be stricter from January 2012 onwards. All expired accounts will then get an invitation to renew. You are free to follow this up or not.

Changes to the general conditions

We reserve the right to make changes to the General conditions at any time without prior warning. However, license agreements issued in the past remain in effect  as long as the customer does not upgrade the product to a new full version number. See also previous article.
Updates in between full versions have no effect on License agreements.